Privacy

 

Privacy Policy

Soul District Athletic Club (SDAC)

Last Updated: 10/01/2026

At Soul District Athletic Club, your trust matters to us.

Whether you're shopping our collections, signing up for updates, or connecting with our community, we believe your personal information deserves respect.

We do not sell our customers' personal information.

We collect and use only the information needed to operate our business, provide our services, communicate with customers, and improve their experience.

This Privacy Policy explains how information is handled when you visit www.thesdac.com.

1. Information We Collect

When you place an order, subscribe to our newsletter, or contact us, our website and service providers may collect:

  • Your name and contact information.

  • Billing and shipping addresses.

  • Products purchased and order details.

  • Email addresses and subscription preferences.

  • Information you voluntarily provide through contact forms or customer service requests.

  • Website activity and technical information collected through Squarespace Analytics.

We do not require customers to provide more information than reasonably necessary for the services they request.

2. How We Use Your Information

We use information to:

  • Process payments and fulfill purchases.

  • Ship orders and provide delivery updates.

  • Respond to customer questions.

  • Handle refunds, returns, and exchanges.

  • Send newsletters and promotional messages to eligible subscribers.

  • Maintain website functionality and security.

  • Understand website performance.

  • Meet applicable legal and accounting requirements.

We do not sell customer information to third parties.

3. Payment Processing

Soul District Athletic Club offers payment services through Squarespace Payments, Stripe, PayPal, and Klarna, where available.

These services process payment information according to their respective privacy and security policies. Klarna may be offered through an integrated payment provider.

SDAC does not intentionally maintain a separate database containing customers' full payment card details.

Our payment providers may retain transaction information as necessary for payment processing, security, fraud prevention, refunds, and legal compliance.

4. Order Fulfillment

We use a combination of in-house operations and third-party providers to prepare and fulfill merchandise orders.

When necessary, relevant order information is shared with production partners, fulfillment providers, and shipping carriers.

This may include names, shipping addresses, purchased products, and contact information needed for delivery.

These disclosures are made to complete customer transactions, not to sell customer information.

5. Customer Information and Data Retention

We believe in collecting and retaining as little personal information as reasonably necessary.

SDAC does not intentionally create or maintain a separate database of sensitive customer payment information.

However, Squarespace and our connected service providers may store customer contact information, order histories, subscription records, and payment transaction details.

That information may be retained for order fulfillment, customer support, accounting, fraud prevention, and applicable legal requirements.

We review information-handling practices and honor eligible requests to access, correct, or delete personal information in accordance with applicable laws and platform capabilities.

6. Website Analytics and Cookies

We use Squarespace Analytics to understand website traffic and improve our online shopping experience.

Squarespace may collect browser information, device details, IP addresses, page activity, and other website usage data.

Our website uses necessary cookies to support features such as shopping carts and checkout.

Optional analytics cookies may also be used, depending on visitor preferences and our website settings.

7. Email Marketing

We use Squarespace Email Campaigns to send information about new collections, events, community activities, and special announcements.

Subscribers may unsubscribe at any time using the link included in our marketing emails.

Squarespace may retain subscriber information and email engagement records to operate this service.

We do not sell our email subscriber lists.

8. Information Sharing

We share information with service providers only as reasonably necessary to operate our website, process payments, fulfill orders, deliver communications, and meet legal obligations.

We do not sell personal information.

9. Your Privacy Rights

Depending on applicable law, customers may request access to, correction of, or deletion of certain personal information.

To submit a privacy-related request, contact:

Certain information may need to be retained by SDAC or our service providers to satisfy legal or transactional obligations.

10. Contact Us

Have a question about your order, shipping, returns, or personal information?

We're happy to help.

Soul District Athletic Club
Portland, Oregon

Email: support@thesdac.com
Website: www.thesdac.com

Thanks for being part of the Soul District community.

Outside belongs to all of us.