Shipping & Returns
Good Style. Great Service.
At Soul District Athletic Club, we're all about enjoying the journey, and that includes making your shopping experience as easy as possible.
Whether you're grabbing something for your next adventure or showing love for the Soul District, here's what you need to know about shipping, returns, and exchanges.
Shipping & Order Processing
We work with Printful and Pietra Warehouse to get your merchandise to you.
Some products are made to order through Printful, while others are stocked and shipped through Pietra Warehouse or directly by our team.
Because our merchandise comes from different fulfillment locations, processing and delivery times may vary.
Shipping options and charges are calculated at checkout based on your order and destination.
Once your order ships, we'll provide tracking information when available.
Please note: If you purchase multiple items, your order may arrive in separate packages.
Returns & Exchanges
We want you to be happy with your SDAC purchase.
In-Stock Merchandise
Eligible in-stock merchandise may be returned within 30 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition, with tags attached when applicable.
To request a return, email support@thesdac.com with your order number.
Please contact us before sending any merchandise back so we can provide the correct return instructions.
Customers are responsible for return shipping costs on eligible change-of-mind returns. Original shipping charges are nonrefundable except where required by law.
Made-to-Order Merchandise
Some of our apparel is produced specifically for your order through Printful.
Because these items are made to order, we do not accept returns or exchanges for changes of mind, incorrect size selection, or color preference, except where required by law.
Please review the product description and sizing information before placing your order.
Damaged, Defective, or Incorrect Items
Something not quite right? We've got you.
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Email support@thesdac.com with:
Your order number
A brief description of the issue
Photographs of the item and packaging, if available
We'll review the issue and arrange an appropriate resolution, such as a replacement or refund.
When a return or replacement is required because of our error or a defective item, we'll cover the appropriate return or replacement shipping costs.
Refunds
Once an eligible return is received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to the original payment method, where supported.
Your payment provider or financial institution may require additional time to make the refund available.
Order Changes & Cancellations
Need to change something?
Contact us at support@thesdac.com as soon as possible.
Because some orders begin production shortly after purchase, we may not be able to make changes or cancel an order once processing has started.
We'll review your request and let you know what's possible.
Questions? We're Here to Help.
Have questions about your order, sizing, shipping, or returns?
Reach out. We're happy to help.
Soul District Athletic Club
Portland, Oregon
Email: support@thesdac.com
Website: www.thesdac.com
Thanks for being part of the Soul District community.
Outside belongs to all of us.